Customer Service FAQ

You will find the following information here:

• How do I purchase products on-line?
• Where do I send my payments?
• How do I contact Customer Service?
• How do I locate/contact a sales person or Distributor in my area?
• What is Videojet’s correspondence address?
• How do I request copy of my Invoice / Credit memo?
• How do I process a return?
• How do I register for online ordering?
• How do I register for online ordering if I am not a Videojet Customer?
• What are the benefits for online registration?

How do I purchase products on-line?

You can purchase products on-line at videojetdirect.com.
Top of page

Where do I send my payments?

Videojet Technologies Incu000b
12113 Collection Center Dr.u000b
Chicago, IL 60693
Top of page

How do I contact Customer Service?

Phone: 1.800.843.3610
Fax: 1.800.582.1343
Email: vti.domesticcs@videojet.com
6:30AM to 6:00PM CST Monday thru Friday
Top of page

How do I locate/contact a sales person or Distributor in my area?

You locate/contact a Videojet sales person or Distributor in your area using the Sales and Distributor Locator.
Top of page

What is Videojet’s correspondence address?

Videojet Technologies Incu000b
1500 N. Mittel Blvdu000b
Wood Dale, IL 60191-1073
Top of page

How do I request copy of my Invoice / Credit memo?

Please email: vti.domesticcs@videojet.com or call 1-800-843-3610 option 5.
Top of page

How do I process a return?

Please email: vti.domesticcs@videojet.com or call 1-800-843-3610.
Note: RMA number is required for ALL returns.
Top of page

How do I register for online ordering?

You must be an existing Videojet customer to register for on-line ordering, please have your customer number available when registering. Click here to register.
Top of page

How do I register for online ordering if I am not a Videojet Customer?

Please email: vti.domesticcs@videojet.com or call 1-800-843-3610.
Top of page

What are the benefits for online registration?

No wait time, order 24/7. You can also check your order status, order history and payments.
Top of page